Help! I can’t log in to read my mail! How do I opt out?

Mon, 27 Mar 2006 19:25:39 GMT

Some users have encountered problems trying to log into the Windows Live Mail beta. For this we apologize; we are working hard to make sure that the beta is reliable and performs well. We promise to have these problems fixed before we launch the service formally. Please understand that this is a beta product and we are working diligently to improve it every day.

For users who are unable to get logged in successfully, here are instructions which will allow you to opt out of the beta and return to classic Hotmail. We apologize for any inconvenience this may have caused.

1. Log in to your account as you normally would. At this point you may get a partially loaded screen or other symptoms (bottom line is: you can't get your e-mail). In order to opt out, you need to replace the end of the URL in your address bar after you have tried logging in. You will replace all the text AFTER “...mail.live.com/mail/” (see screen shot).

To opt out of the beta:

2. In your browser address bar, replace the end of the address with: options.aspx?subsection=9 (your URL will look something like: http://by107w.bay107.mail.live.com/mail/options.aspx?subsection=9)

3. Hit enter

This will take you to the opt out page. Opting out will return you to the classic Hotmail interface. Thanks again for all of your comments and suggestions!

-- Richard Sim

Product Planner, Windows Live Mail

P.S. For more support related questions, please visit our Mail Support Blog.

A link to the Scoble interview of the Hotmail team

Sat, 01 Oct 2005 16:49:33 GMT

While spending the week with the MSN Butterflies and MVPs it was pointed out that many people weren't aware of the channel 9 video interview of the Hotmail team. So... by popular request (drum roll please)...

A link! http://channel9.msdn.com/Showpost.aspx?postid=118322

- Reeves

P.S. I don't know how we became "Omar Shahine and team", just don't tell our boss, Mike, that Omar staged a coup.

Your mail is here, come and get it!: links

Help! I can’t log in to read my mail! How do I opt out?

A link to the Scoble interview of the Hotmail team